VPN Guard

Support

How to get going, what the app is telling you, and a real address to write to when the answer is not here.

Getting started

VPN Guard needs a WireGuard configuration before it can do anything — it provides none and creates none. Once you have one, open the app and either paste the configuration text or scan it as a QR code. It is read on your device; nothing is uploaded. If you do not have a configuration yet, the explainer describes the kinds of places one comes from.

The permission prompt on first connect

The first time you connect, iOS asks for permission to add a VPN configuration to your device. That prompt comes from iOS, not from the app, and every VPN client on the platform must show it — without it the system will not let any app route your traffic. Declining leaves the app installed and inert.

What the verification card means

Before connecting, VPN Guard records what your connection looks like. After connecting, it checks the same things again and compares: the public address you appear to come from, its location and network operator, which DNS resolver answers for you, and whether IPv6 is still reaching the internet outside the tunnel.

An IPv6 leak is the one of these the app can repair for you, and doing so is one tap. That fix is free and always will be — an app that reports a problem should not charge you to fix it.

Verification is an indication, not a guarantee. It describes what could be observed at that moment, from that network.

What Free includes

The whole client: importing, connecting and disconnecting, live throughput, the full verification check, the one-tap IPv6 fix, and two saved configurations. It is not a trial and it does not expire.

What Pro adds

Pro is a single payment, not a subscription. There is nothing to cancel and nothing that renews.

Restoring a purchase

On a new device, or after reinstalling, tap Restore Purchases. It sits on the Pro screen and again in Settings. Use the same Apple Account the purchase was made with — the purchase is attached to that account, and VPN Guard holds no record of it because there is no account here to hold one against.

Refunds

Purchases are handled entirely by Apple, so refunds go through Apple's own process at reportaproblem.apple.com. If something is not working, write to us first — we would rather fix it.

If the tunnel will not come up

The app can only connect to the server named in your configuration, so almost every failure is about that server or the network in front of it. Worth checking, in order: that the configuration is the current one your provider or server issued, that the endpoint is reachable from where you are, and that the same configuration is not already connected on another device where the server allows only one.

When a session ends unexpectedly, the app reports the reason it was given rather than a generic failure. If that reason is not enough to act on, send it to us along with what you were doing.

Deleting a configuration

Deleting a tunnel removes it from your device's keychain immediately, and that is the only copy — we never had one. If it came from a provider, you can download it again; if you generated it yourself, you will need the original.

Privacy, briefly

No account, no sign-up, no analytics, no advertising. Configurations and private keys stay on your device, held in the keychain, and are never shown on screen or written into an export unless you explicitly ask. The full text is in the Privacy Policy.

Contact

Email support@the-oak-in-castle-camps.com and a person will reply. Telling us your iOS version and what the app showed when it went wrong will usually save a round trip.